Terms & Conditions

Definitions:

The Client: The company or individual requesting the services of Future Webs. Future Webs: Future Webs Ltd, Primary designer/site owner & employees or affiliates.

General

Future Webs will carry out work only where an agreement is provided either by email, telephone or mail. Future Webs will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Future Webs and the client, this includes telephone and email agreements.

Visitors to this site must not:

  • Distribute, modify, copy or otherwise reproduce in any way any of the material in this site without the express written permission of Future Webs;
  • Use or reproduce any of the trademarks that appear in this site; or, use the material in this site for any purpose other than as a source of information about Future Webs, its products and services.

Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Future Webs cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The client acknowledges that a website we build may not always be free of small bugs or errors, and agree that the existence of minor errors shall not constitute a breach of our terms & conditions.

The website, graphics and any programming code remain the property of Future Webs until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Future Webs remain the copyright of Future Webs and may only be commercially reproduced or resold with the permission of Future Webs.

Future Webs cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to briefs provided will be carried out at the discretion of Future Webs and where no charge is made by Future Webs for such additions, Future webs accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Future Webs all materials required to complete the site to the agreed standard and within the set deadline.

Future Webs will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Future Webs will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

Future Webs will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

A deposit of 25% is required with any standard project and 50% for database driven projects before any design work will be carried out. This figure may be higher for websites of an adult nature and is non-refundable.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.

Database, Application and E-Commerce Development

Future Webs cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by Future webs remain the copyright of Future Webs and may only be commercially reproduced or resold with the permission of Future Webs.

Where applications or sites are developed on servers not recommended by Future Webs, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Future Webs before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Future Webs will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

Compatibility

Future Webs will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 10 and to an acceptable level with Mozilla browsers. Future Webs can offer no guarantees of correct function with all browser software.

Design

We will create designs for the look-and-feel, layout and functionality of your web site. This contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily rate set out in our original estimate.

HTML/CSS layout

If the project includes HTML mark-up and CSS, we will develop these using valid HTML 5 Strict mark-up and CSS3 for styling. We will test all our mark-up and CSS in current versions of all major browsers including those made by Apple, Microsoft, Mozilla and Opera.

We will not test the site in old or abandoned browsers, for example Microsoft Internet Explorer 5 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need to show the same or similar visual design to visitors using these older browsers, we will charge you at the daily rate set out in our original estimate for any necessary additional code and its testing.

Text content

We’re not responsible for writing or inputting any text copy unless specified. We’ll be happy to help though, and in addition to the estimate we will charge you at £45.00 per hour for copy writing or content input.

Photographs

You will supply us photographs either in digital or printed format. If you choose to buy stock photographs we can suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be charged at £45.00 per hour and the images you choose will be charge at a previoulsy agreed rate.

Website Hosting

You may already have professional web site hosting; you might even manage that hosting in-house; if that’s the case, great. If you don’t manage your own web site hosting, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Mint or Google Analytics; then the updates to, and management of that server, plus any support issues will be up to you.

We are not a web site hosting company and so we do not offer or include technical support for web site hosting, email or other services relating to web site hosting. If you don’t require help with anything beyond the design and development of your site, we’ll be happy to help and will charge you £45.00 per hour.

No guarantees can be made as to the availability or interruption of this service by Future Webs and Future Webs cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Future Webs reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.

Website Optimisation

Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites in the search engine results pages. The process of optimizing websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.

We use ‘white hat techniques’ when optimizing websites and always aim to achieve a top ten ranking for your website within six months of undertaking the optimization process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any monies to clients in relation to this type of work.

Logo Design

By going ahead with our logo design package service and on receiving our initial logo design concepts we cannot provide any refunds and must charge in full for the services provided within our standard 14 day payment term. This is due to the logo design package price being worked out based on the time spend on logo/branding research and the time spend on the actual design work.

We are happy to make alterations to any of the existing logo designs. All initial designs are copyrighted to Future Webs Ltd. Upon client acceptance of their chosen design and upon full payment we will hand over all copyright of their chosen design and supply high resolution logo design files to the client.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the Future Webs policy that any outstanding accounts for work carried out by Future Webs or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with Future Webs. Future Webs reserve the right to charge interest 2.5% per month on outstanding accounts.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Future Webs have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgments (ccj’s) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Your Privacy

We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Complaints Procedure

Informal procedure
Anyone who experiences a problem with their web service provided by Future Webs should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Future Webs will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Future Webs, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

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